Επιστροφές

Last updated: 14 October 2026

Your right to change your mind

For purchases made at a distance, you may withdraw without giving a reason within 14 calendar days of receiving the goods yourself, or through a person you nominate other than the carrier. The delivery day is not counted. If goods from the same order are delivered separately, the period starts when the last item is received. If the final day falls on a Saturday, Sunday or public holiday, the deadline extends to the next working day.

How to notify us

Send a clear statement of withdrawal to info@nartistic.gr, including your name and information that allows us to identify your order. Sending your statement before the deadline is sufficient. You do not need our prior approval to exercise this right.

To NARTISTIC, Irakleiou 26, Metamorfosi, 14451, Athens, Greece, info@nartistic.gr:
I hereby give notice that I withdraw from my contract of sale of the following goods: …
Order number: …
Order date / delivery date: …
Consumer's name and address: …
Date of notice: …
Signature, only if this notice is submitted on paper.

Returning the goods

After notifying us of your withdrawal, send the goods back without undue delay and no later than 14 calendar days after your notification. The deadline is met if you send the goods before it expires. Return address: NARTISTIC, Irakleiou 26, Metamorfosi, 14451, Athens, Greece. Contact us if you need help with the return instructions. Pack the goods carefully and keep your proof of dispatch. If you change your mind and exercise your right of withdrawal, you bear the direct return shipping costs. We do not charge a restocking fee or any other fee for exercising this right.

Product condition and packaging

Please return the goods in their original condition and packaging, together with their accessories and accompanying items, without additional damage. Missing or opened ordinary outer packaging does not, by itself, remove your right of withdrawal, subject to the exception for sealed health or hygiene goods described below.

You are only responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Seals and hygiene

The exception to withdrawal applies to sealed goods that are genuinely unsuitable for return for health protection or hygiene reasons and were unsealed after delivery. Not all cosmetics or opened packages are automatically excluded. Your rights relating to faulty or non-conforming goods remain unaffected.

When we refund you

We refund you without undue delay and within 14 days of being informed of your withdrawal, using the same payment method unless you expressly agree to another method without any charge. When you withdraw from the entire order, we also refund the cost of standard delivery; we do not refund the additional cost of a more expensive delivery option you selected.

We may withhold reimbursement until we receive the goods or proof that you have sent them back, whichever happens first, unless we have offered to collect the goods ourselves.

Faulty, incorrect or damaged goods

If you receive an incorrect, faulty or damaged product, contact info@nartistic.gr so we can arrange the remedy required by law. NARTISTIC covers the necessary return and replacement delivery costs, at no cost to you. Your rights relating to faulty or non-conforming goods apply independently of the 14-day withdrawal period. Photographs may help us assess the issue but are not a condition for exercising your statutory rights. This policy does not limit your statutory protection for goods that do not conform to the contract.